1. Introduction & Overview
At Resolved Books (a trading name under Resolved Consulting), we prioritize the strict confidentiality and privacy of our clients' financial data. As a Chartered Accountant-led advisory firm in Lusaka, Zambia, our professional standards require zero-compromise protection of your accounting ledgers, POS logs, payroll files, and tax documentation.
2. Collection of Information
We collect information provided directly by you during consultation requests, onboarding, and ongoing bookkeeping engagements. This includes:
- Business details: Company name, TPIN, ZRA registration status, physical address.
- Financial records: Bank statements, POS till reports, supplier invoices, sales receipts.
- Staff information for payroll: PAYE numbers, NAPSA identifiers, salary details.
- Contact details: Name, email address, phone numbers, WhatsApp communications.
3. Use of Financial Data
Your data is strictly used for performing contracted services, including:
- Preparing monthly ledgers, absorption cost calculations, and financial reports.
- Filing statutory tax returns (VAT, Turnover Tax, PAYE, Provisional Returns) with the Zambia Revenue Authority (ZRA).
- Conducting 60-Day Onboarding Health Checks and quarterly business reviews.
- Communicating advisory recommendations directly with authorized business owners.
4. Data Security & Storage
We enforce enterprise-grade security protocols:
- Encrypted cloud storage for all client digital folders and report packs.
- Strict access control: Only assigned Chartered Accountants and account managers have credentialed access to your ledgers.
- No third-party data selling or commercial sharing under any circumstances.
5. Statutory Compliance & Disclosure
We do not disclose your information to external parties except when explicitly authorized by you or required under Zambian law (e.g., formal compliance submissions to ZRA or NAPSA conducted on your behalf).
6. Contacting Our Data Officer
If you have any questions regarding our privacy practices or wish to request data updates, please contact us at:
Email: info@resolvedbooks.co.zm / hello@resolvedbooks.co.zm
Phone: +260 97 846 9882 / +260 96 496 5321
Office: Resolved Consulting, Hosted at (Lusambo Car Hire), Plot No. 3316-8, Ngulube Road, Woodlands, Lusaka, Zambia